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Services - sign-posting

We have assembled useful resources to help individuals. This is no means exhaustive. Use the contact page if you wish to submit a site link for consideration. 

Samaritans Call: 116 123

Whatever you're going through, call Samaritans free any time, from any phone.Samaritans offers a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. They won't judge your or tell you what to do, they'll listen to you.


Age UK

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. They have a website and help lines to provide support to people.

Alcohol Change

Alcohol Change UK works for a society that is free from the harm caused by alcohol.

They are not anti-alcohol; they work for alcohol change.

Campaign Against Living Miserably

Call : 0800 58 58 58 (UK) 0808 802 58 58 (London)

CALM provide a helpline for men in the UK who are down or have hit a wall, who need to talk or find information and support. 

The helpline is open 5pm–midnight, 365 days a year. They also offer a webchat service between the same hours.



Several videos exist on youtube to support on the issue of Depression, but one which we relate to is this one, featuring the Black Dog called depression

Domestic Abuse 

Several bodies exist to provide support and help on the issue of domestic abuse; we have detailed a selection here - 


Refuge provides specialist services to survivors of domestic abuse. They run the Freephone 24 hour National Domestic Abuse Helpline: 0808 2000 247

Womens Aid is a grassroots federation working together to provide life-saving services in England and build a future where domestic abuse is not tolerated 

Scottish Womens Aid is the lead organisation in Scotland working towards the prevention of domestic abuse. We play a vital role coordinating, influencing and campaigning for effective responses to domestic abuse.

Welsh Womens Aid is the lead organisation in Wales working towards the prevention of domestic abuse. We play a vital role coordinating, influencing and campaigning for effective responses to domestic abuse.

Mates in Mind


Mates in Mind is a UK charity that raises awareness of mental health in UK industry, including transport and construction.

Menopause Matters


Is an award winning, independent website providing up-to-date, accurate information about the menopause, menopausal symptoms and treatment options.



Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Mind Out - LGBTQ Mental Health Charity

MindOut is a mental health service run by and for lesbians, gay, bisexual, trans, and queer people.

Rail Unions


There are three main rail unions in the UK. and as Head-shunt it is fundamental to us that we work with them


They are








Rethink Mental Illness

People with experience of mental illness, and those who care for them, are at the heart of everything we do. They shape our expert advice, information and training, and 90 services. They also drive our campaigning and help to run over 140 local support groups. Supporting all this life-changing work are our incredible supporters, volunteers and staff members.


Railway Benefit Fund

The Railway Benefit Fund (RBF) offers direct financial support to rail staff and their families experiencing hardship. The charity’s grants support current, retired and former rail staff and their dependants.

Railway Mission

The Railway Mission is a Christian faith-based charity offering independent, confidential, impartial pastoral care to the railway community and members of the public affected by rail operations.

Resources for Trans and Non-Binary People

The Terrence Higgins Trust has assembled a directory of contacts and help points


Women in Rail

Women in Rail provides valuable networking opportunities and support, promoting the rail sector as an attractive career path for young people.

Young People Service

The following webpage contains contact details for our Education & Training leads:

Specific help around cost of living challenges 

Gambling support

Fill in the assessment form for quick access to our services
Email us at


Gambling Support - GamCare 


The National Gambling Helpline gives confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales. They have Advisers one-to-one over the phone or on live chat 24 hours a day, every day of the year.

They will listen to what is going on for you, and  talk through options for support in your local area, online or over the phone.


Call them free on 0808 8020 133 or visit


Housing support
Visit our housing drop-ins every Wednesday 2-3.30pm at 11 Kings Court, BS1 4EF

Six to Ten Support 

For help with a loved one's gambling problem, visit
0330 124 1274


Breaking the Sharam

Specialised gambling harms support for South Asian communities:
07980 662808


Page updated October 2023










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